We want every ViralGuideAI subscriber to feel confident in their purchase. This policy is clear, fair, and applies to all users worldwide regardless of location. We comply with all applicable consumer protection laws globally. Your statutory rights are always protected.
If you are not satisfied with your subscription, contact us within 7 days of your charge date and we will review your request fairly and promptly. We do not hide behind complex rules — if the Service did not work for you, we want to make it right.
All refunds are processed through Paddle, our authorised Merchant of Record. Approved refunds typically appear within 5–10 business days depending on your bank or card issuer.
Email us at [email protected] with:
We respond to all refund requests within 3 business days. No lengthy forms, no back-and-forth. Just a clear, honest decision.
You may cancel your subscription at any time from your Paddle billing portal. Cancellation stops all future charges immediately. You retain access to the Service until the end of your current paid billing period. Cancellation does not automatically trigger a refund unless you are within the 7-day eligibility window.
ViralGuideAI is an AI-powered strategy tool. We do not guarantee that any generated strategy will result in viral reach, engagement, followers, or revenue. Refunds will not be issued solely on the basis that AI-generated content did not produce the desired social media outcome. The Service generates strategies — results depend on your execution, platform algorithms, and many other factors outside our control.
Nothing in this policy overrides or limits your statutory rights under applicable consumer protection laws in your country. If your local law provides stronger rights than those described here, those rights apply to you. We are committed to full compliance with consumer protection legislation worldwide.
If you believe your statutory rights have not been respected, you may contact your local consumer protection authority or trading standards body in addition to contacting us.
Please contact us before initiating a chargeback with your bank. We resolve the vast majority of disputes fairly and quickly by email. Initiating a chargeback without contacting us first may result in your account being suspended and may complicate resolution. We want to help — reach out first.
For refund requests or billing questions: [email protected]
We aim to respond within 3 business days. Refunds are processed via Paddle, our Merchant of Record.